Rental information

How to book

Booking with 888Rentals is easy!

Simply choose your dress, select your rental date, and complete checkout. Your booking is not confirmed until full payment has been received.

Postal bookings must be placed before the advertised booking cut-off dates. If you're booking last minute, please contact us via Instagram or email first and we'll do our best to help.

Bookings can be made up to 6 weeks in advance.

Try-Ons

We offer local pick-up try-ons by appointment.

You may select up to 5 garments at a time (subject to availability). Try-on fees apply and are non-refundable.

Please ensure you are free from fake tan, perfume, makeup, and deodorant marks when trying on garments.

Any damage, staining, or odours caused during a try-on may result in cleaning or replacement charges.

Postals

We post New Zealand-wide using overnight courier services.

Orders are typically dispatched 2–5 days before your event.

Please note that once your order has been dispatched, delivery timeframes are the responsibility of the courier company. While we do everything possible to ensure your rental arrives on time, courier delays can occasionally occur.

If your rental is being sent to a rural address, please allow additional delivery time.

Prices $15 return bag included

$8 one way for sale items

$22 large bag including return

Returns

All rentals must be returned by 12:00pm (midday) on the Monday immediately following your event, unless another arrangement has been approved by 888Rentals.

Postal rentals must be handed directly to a NZ Post counter. Please do not place your parcel in a drop box, as this may delay the return.

Failure to return your rental by the required deadline will result in a late fee of $20 per day, per garment.

Refunds and Exchanges

We do not offer refunds or store credit if a garment does not fit as desired.

Please refer to our size recommendations, try-on content, and product descriptions before booking.

If your dress arrives early and does not fit, we may be able to offer an exchange for South Island customers. Store credit equal to the booking value minus postage costs will be applied, and customers are responsible for all postage costs associated with the exchange.

If you need to cancel your booking, please contact us as soon as possible. Eligibility for refunds or store credit depends on how much notice is provided and whether the garment has already been dispatched or collected.

Cleaning & Care

Please do not attempt to wash, spot clean, alter, or repair garments yourself.

If your garment becomes stained during your rental, please let us know when returning it so we can arrange the appropriate cleaning process.

Damage Policy

We understand accidents happen. However, all garments must be returned in the same condition they were received.

If a garment is returned with stains, rips, burns, missing components, or other damage, you may be charged for cleaning, repairs, loss of rental income, or replacement costs.

If a garment is deemed irreparable, lost, stolen, or unsuitable for future rentals, you may be charged up to the full Recommended Retail Price (RRP) or a replacement fee determined by 888Rentals.