888Rentals Terms & and Conditions


By placing a booking or renting a garment from 888Rentals, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

1. General Terms

888Rentals reserves the right to amend, modify, or update these Terms and Conditions at any time without prior notice.

It is the responsibility of the renter to ensure they have reviewed the most current version of these Terms and Conditions prior to placing a booking.

All prices, promotions, discounts, and offers are subject to change at any time without notice.

888Rentals remains the sole legal owner of all garments at all times.

The payment of rental fees, cleaning fees, damage fees, replacement fees, or any other charges does not transfer ownership of any garment to the renter under any circumstances.

The rented garment may only be worn by the renter unless prior written approval has been granted by 888Rentals.

Rental bookings are not confirmed until full payment has been received.

888Rentals does not offer holds or reservations without payment.

888Rentals reserves the right to refuse service, cancel bookings, or decline future rentals at its sole discretion.

Any photographs, videos, or social media content featuring garments rented from 888Rentals may be reposted, shared, or used for promotional purposes unless the renter has expressly requested otherwise in writing prior to publication.

The renter acknowledges that the sections relating to damage fees, postage, payment information, governing law, refund policies, garment information, booking procedures, general wear and tear, and late fees form part of these Terms and Conditions and are binding upon acceptance.

 

 

2. Rental Ownership

All garments rented through 888Rentals remain the exclusive property of 888Rentals at all times.

Under no circumstances does payment of any fee entitle the renter to ownership of a garment.

Where a garment is lost, stolen, damaged beyond repair, or otherwise requires replacement, payment of a replacement fee does not transfer ownership of the garment to the renter.

 

 

3. Bookings & Rental Confirmation

Bookings may be made up to six (6) weeks in advance, subject to garment availability.

A booking is considered confirmed only once payment has been received in full.

Failure to complete payment may result in the garment becoming available for other customers to book.

888Rentals reserves the right to cancel or decline any booking where fraudulent, suspicious, abusive, or unlawful activity is suspected.

Additional identity verification may be requested before a booking is approved.

 

 

4. Rental Dates & Booking Cut-Offs

Bookings requiring postal delivery must be placed no later than 1:00pm on the Wednesday prior to the event date, unless otherwise specified for public holidays or special event periods.

Bookings requiring collection must be placed no later than 11:00pm on the Thursday prior to the event date, unless otherwise specified for public holidays or special event periods.

Customers requiring last-minute rentals are encouraged to contact 888Rentals via Instagram or email before placing an order to discuss availability.

Failure to comply with the booking cut-off times may result in the booking being cancelled.

Where a booking is cancelled due to failure to meet the booking cut-off requirements, a refund will not be provided. Store credit may be issued at the discretion of 888Rentals.

Weekend rentals are the standard rental period offered by 888Rentals.

Customers requiring a rental during weekdays should contact 888Rentals directly to discuss availability and alternative arrangements.

 

 

5. Garment Information & General Care

General Wear & Condition

The renter acknowledges that rental garments are worn by multiple customers and may show minor signs of wear consistent with normal use.

While 888Rentals takes every reasonable step to maintain garments to a high standard, garments may not always be in brand-new condition.

Customers with concerns regarding the condition of a garment are encouraged to contact 888Rentals prior to booking.

Garment Care

Renters must exercise reasonable care when wearing and handling all garments.

Particular care should be taken when wearing jewellery, handbags, belts, accessories, or other items that may cause pulls, snags, tears, or damage to fabrics.

Customers are also encouraged to take extra care around coloured beverages, food, makeup, fake tan, perfume, and any substance that may stain or damage a garment.

Renters must not attempt to wash, alter, repair, or dry-clean garments themselves unless expressly instructed to do so by 888Rentals.

Where a garment has been stained or damaged during use, the renter should notify 888Rentals as soon as reasonably possible.

Respectful Use

Garments rented from 888Rentals are intended solely for lawful personal use.

Wearing a garment without payment or without agreeing to these Terms and Conditions is strictly prohibited.

Requests for another individual to wear the rented garment must be approved by 888Rentals prior to use.

Approval may be granted at the sole discretion of 888Rentals provided all rental fees and obligations have been satisfied.

6. Postage & Shipping

888Rentals aims to dispatch all postal rentals approximately 2–5 days prior to the event date using overnight courier services.

While every reasonable effort is made to ensure timely delivery, all postal services are provided by third-party courier providers and delivery timeframes cannot be guaranteed.

Postage fees are subject to change and may vary depending on garment size, location, packaging requirements, and courier pricing.

Additional postage charges may apply to rural addresses.

Customers selecting rural delivery acknowledge that delivery times may be longer and accept the associated risk.

To minimise the risk of delayed delivery, 888Rentals recommends shipping to a non-rural address where possible.

 

 

7. Delivery Responsibility

Once a parcel has been marked as delivered by the courier provider, responsibility for the parcel transfers to the renter.

The renter is responsible for ensuring the parcel is collected promptly and stored securely.

888Rentals shall not be liable for garments that are lost, stolen, damaged, misplaced, or otherwise compromised after delivery has been confirmed by the courier provider.

Where a garment is lost, stolen, or damaged following confirmed delivery, the renter may be liable for up to the full Recommended Retail Price (RRP) or replacement value of the garment.

 

 

8. Postal Delays

888Rentals is not responsible for delays caused by courier companies, transport providers, weather events, public emergencies, natural disasters, industrial action, road closures, or any circumstances outside of its reasonable control.

Where a garment does not arrive in time for an event due solely to a courier delay, store credit may be offered at the discretion of 888Rentals.

Any store credit issued for courier delays will exclude original postage costs.

To be eligible for store credit resulting from a courier delay, the garment must be returned within two (2) days of being received.

888Rentals may alternatively offer a date exchange, allowing the booking to be transferred to a future event date, subject to availability.

Late bookings are not eligible for store credit due to courier delays.

A booking is considered a late booking where:

  • The booking is placed with only one working day between the booking date and the event date; and/or

  • The booking is placed after 9:00pm on the Tuesday preceding a weekend event.

 

 

9. Customer Responsibility for Shipping Information

It is the renter's responsibility to provide accurate shipping information when placing a booking.

888Rentals accepts no responsibility for delays, losses, or delivery issues resulting from incorrect addresses, incomplete addresses, or incorrect shipping selections provided by the renter.

No refund, store credit, or compensation will be provided where delivery issues arise due to incorrect information supplied by the renter.

Where a garment is lost, stolen, or misplaced as a result of incorrect shipping information supplied by the renter, the renter may be liable for the full Recommended Retail Price (RRP) or replacement value of the garment.

 

 

10. Early Delivery & Event Travel

If a renter requires a garment prior to their event date due to travel plans, accommodation arrangements, or other commitments, the renter must notify 888Rentals before placing their booking.

888Rentals will make reasonable efforts to accommodate such requests where possible.

If a garment arrives at the delivery address before the event date but after the renter has already departed and the renter failed to disclose this information, no refund, store credit, or compensation will be provided.

 

 

11. Return Procedure

All garments must be returned by 12:00pm (midday) on the first Business Day following the event unless otherwise agreed in writing by 888Rentals.

For the purposes of these Terms and Conditions, a Business Day means any day excluding Saturdays, Sundays, and New Zealand public holidays.

Postal rentals must be handed directly to a New Zealand Post counter and must not be placed into a street-side post box.

Failure to follow return instructions may result in delays and additional charges.

Customers may locate their nearest New Zealand Post branch via the NZ Post website.

If the supplied return satchel is lost, damaged, or unavailable, the renter must contact 888Rentals immediately.

Any replacement courier costs incurred as a result of a lost return satchel are the responsibility of the renter.

Where an alternative return method is arranged, the renter must provide tracking information to 888Rentals immediately upon dispatch.

 

 

12. Late Returns & Late Fees

Failure to return a garment by the required deadline will result in a late fee of $20 per garment, per day.

Late fees will accrue daily until:

  • The garment has been returned; or

  • An alternative arrangement has been approved by 888Rentals in writing.

Late return fees apply regardless of whether the garment has been worn after the event.

Where a late return results in a future booking being affected, additional compensation may be sought for any resulting loss suffered by 888Rentals.

Repeated late returns may result in future bookings being refused.

 

 

13. Non-Return of Garments

Failure to return a garment without prior approval may be treated as unlawful retention of property.

Where a garment remains outstanding and reasonable attempts to recover the garment have been unsuccessful, 888Rentals reserves the right to:

  • Recover the full Recommended Retail Price (RRP) or replacement value of the garment;

  • Recover any associated legal, recovery, or administrative costs;

  • Commence debt recovery proceedings;

  • Report the matter to relevant authorities where appropriate.

The renter remains liable for all outstanding fees, replacement costs, and associated expenses until the matter is resolved.

14. Damage, Cleaning & Repair Costs

The renter is responsible for returning all garments in the same condition in which they were received, excluding reasonable wear associated with normal use.

If a garment is returned with stains, marks, odours, tears, burns, discolouration, fabric pulls, missing components, or any other damage, the renter shall be responsible for all associated cleaning, repair, restoration, replacement, and administrative costs.

Damage may include, but is not limited to:

  • Makeup stains

  • Fake tan stains

  • Food or beverage stains

  • Burn marks

  • Fabric pulls or snags

  • Rips or tears

  • Missing embellishments

  • Broken zips or fastenings

  • Permanent odours

  • Discolouration

Minor marks or stains may incur professional cleaning costs.

Damage requiring repair may incur repair costs, alteration costs, and any associated loss of rental income.

Where a garment is deemed irreparable, permanently stained, lost, stolen, destroyed, or unsuitable for future rentals, the renter may be charged up to the full Recommended Retail Price (RRP) or replacement value of the garment.

Replacement costs must be paid within thirty (30) days of notification unless an alternative arrangement has been agreed to in writing by 888Rentals.

Under no circumstances does payment of a replacement fee transfer ownership of the garment to the renter.

Failure to pay outstanding replacement costs may result in debt recovery action or legal proceedings.

 

 

15. Condition of Garments Upon Arrival

Customers acknowledge that rental garments are pre-owned rental items and may display minor signs of wear consistent with normal use.

Any known imperfections that materially affect the appearance of a garment will be disclosed within the product description where reasonably practicable.

If a garment arrives damaged in a manner not disclosed within the product description, the renter must notify 888Rentals within eight (8) hours of delivery or collection.

Photographic evidence must be provided via email to support any claim.

To be eligible for a refund under this clause:

  • The garment must remain unworn;

  • The garment must be returned on the next Business Day; and

  • Satisfactory photographic evidence must be provided.

Where approved, refunds will be issued to the original payment method used for the booking.

 

 

16. Refund Policy

Sizing & Fit

888Rentals does not offer refunds, exchanges, store credit, or compensation where a garment does not fit as desired.

Customers are responsible for reviewing sizing information, recommended sizing guidance, measurements, try-on content, and garment descriptions before booking.

Sizing recommendations are provided as a guide only and cannot guarantee fit.

 

 

Early Delivery & Exchanges

If a rental arrives early and the garment does not fit as desired, 888Rentals may offer an exchange subject to availability.

Where an exchange is approved:

  • The value of the booking, excluding postage costs, will be issued as store credit;

  • The original garment must be returned immediately;

  • The renter will be responsible for all postage costs associated with the exchange.

This exchange option is currently available to North Island customers only.

 

 

Courier Delays

Where a rental fails to arrive in time due solely to a courier delay, refunds will not be provided.

Store credit or a date exchange may be offered in accordance with the Postal Delays section of these Terms and Conditions.

 

 

Booking Cancellations

No refund or store credit will be provided where:

  • The garment has already been dispatched;

  • The garment has already been collected;

  • The event has been cancelled by the customer after dispatch or collection.

store credit will only be issued.

 

Condition Issues

If a renter identifies an issue with the condition of a garment upon delivery or collection, 888Rentals must be notified within eight (8) hours.

Failure to notify 888Rentals within this timeframe may result in compensation being declined.

Compensation will not be considered where a garment has already been worn.

 

 

17. Garment Substitution

In rare circumstances, a booked garment may become unavailable due to damage, loss, theft, manufacturing defects, courier issues, or a previous renter failing to return the garment on time.

888Rentals reserves the right to provide a replacement garment of comparable style, colour, size, or value where reasonably possible.

Where a suitable replacement cannot be provided, compensation will be offered in accordance with the Refund Policy.

 

 

18. Social Media & Marketing Content

By posting photographs, videos, or content featuring garments rented from 888Rentals on social media platforms, the renter grants 888Rentals permission to repost, share, publish, and use such content for marketing and promotional purposes.

Customers who do not wish their content to be used must notify 888Rentals in writing prior to publication.

 

 

19. Consumer Rights

Nothing in these Terms and Conditions limits, excludes, or modifies any rights available to consumers under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable New Zealand legislation.

 

 

20. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of New Zealand.

Any dispute arising from a booking, rental, payment, or these Terms and Conditions shall be subject to the exclusive jurisdiction of the New Zealand courts.

 

 

21. Contact Information

For all enquiries relating to bookings, returns, refunds, damages, exchanges, or these Terms and Conditions, please contact:

888Rentals
Email: rentwith888@gmail.com

 

 

22. Last Updated

Last Updated: 17 June 2026