Refund policy

No cancellations

Bookings cannot be cancelled once placed. No refund or store credit is given for a cancelled event or a change of mind.

Refunds

Refunds are only given where 888Rentals has made a mistake, for example sending the wrong garment, or a garment arriving with damage not shown in the description. Approved refunds are made to your original payment method.

If your garment arrives with an issue, you must tell us within 8 hours of delivery or collection, email us photos, not wear the garment, and return it on the next business day.

Store credit

Where a problem is caused by a mistake made by the renter, such as booking the wrong date or garment, store credit may be issued instead of a refund.

Store credit is not given for garments that don't fit as hoped, incorrect or incomplete delivery details, or late postal bookings (placed after 3pm Wednesday) that arrive late.

Exchanges

If your rental arrives early and doesn't fit, we may offer an exchange for North and South Island customers, if time allows and subject to availability. The booking value (excluding postage) is issued as store credit, the original garment must be returned immediately, and you pay all postage for the exchange.

Courier delays

If an on-time booking doesn't arrive in time solely because of a courier delay, refunds are not provided, but store credit (excluding postage) or a date change may be offered. The garment must be returned within 2 days of being received.

Your rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Full Terms & Conditions: 888rentals.nz/pages/t-c-off

Contact: rentwith888@gmail.com